This Privacy Policy explains how Golden Panda ("we", "us", "our"), operated at goldpandacasino.org, collects, uses, stores, and protects your personal data when you register an account, make deposits or withdrawals, use our games, or otherwise interact with our website. Please read this document carefully before using our services.

1. Who We Are

Golden Panda is the trading name of the operator of goldpandacasino.org. The website is operated under licences issued by the Anjouan Licensing Services and Infrastructure (ALSI) and Curaçao eGaming, which govern the lawful provision of our online casino, live casino, and sportsbook services. By accessing or using goldpandacasino.org, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Data We Collect

We collect personal data that is necessary to operate our licensed gambling platform, verify your identity, process payments, and fulfil our legal obligations. The categories of data we collect include:

2.1 Data You Provide Directly

• Registration information: full name, date of birth, email address, residential address, and chosen username.
• Identity verification documents: copies of government-issued photo ID (passport, national identity card, or driving licence), proof of address (utility bill, bank statement), and, where required, source-of-funds documentation.
• Payment information: details of your chosen deposit and withdrawal method, including card numbers (partially masked), e-wallet account identifiers, bank account details, and cryptocurrency wallet addresses associated with your use of Bitcoin, ETH, LTC, USDT, XRP, BNB, TRX, USDC, or any other supported asset.
• Bonus and promotional data: bonus codes entered (such as promotional codes used to claim welcome offers), wagering activity related to bonus conditions, and correspondence regarding promotions.
• Communications: messages sent to us via live chat or email, including any attachments you submit in support of a query or complaint.
• Responsible gambling self-declarations: information you provide when setting deposit limits, loss limits, session limits, cooling-off periods, or requesting self-exclusion.

2.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, and screen resolution.
• Session data: pages visited on goldpandacasino.org, time and duration of visits, clickstream data, and referring URLs.
• Gaming activity: games accessed (including slots, table games, live casino, and sportsbook), bet amounts, wager history, game outcomes, and session timestamps.
• Cookie and tracking data: information gathered through cookies, pixels, and similar technologies as described in our Cookie Policy.

2.3 Data From Third Parties

• Identity verification and fraud-prevention agencies that assist us in confirming the accuracy of the documents you submit.
• Payment processors and financial institutions that relay transaction status and flag potentially suspicious activity.
• Our licensed game studio partners (including but not limited to Pragmatic Play, Evolution, Nolimit City, Hacksaw Gaming, Push Gaming, Play'n GO, NetEnt, and Red Tiger) to the extent that game-level data is returned to us for integrity and audit purposes.
• Regulatory bodies and law enforcement agencies where disclosure is required by applicable law or our licence conditions.

3. Why We Process Your Data (Legal Bases)

We process your personal data on one or more of the following legal bases:

4. Know Your Customer (KYC) and Identity Verification

As a licensed gambling operator, Golden Panda is required to verify the identity of all players before processing any withdrawal. KYC verification will be requested when you request your first payout, when your account activity exceeds certain transaction thresholds, or whenever we are required to do so under our licence obligations.

You may be asked to provide:

• A valid, government-issued photo identification document.
• Proof of residential address dated within the last three months (for example, a utility bill or bank statement).
• Proof of ownership of the payment method(s) used on your account (for example, a screenshot of your e-wallet account, a bank statement showing your card details, or confirmation of a cryptocurrency wallet address).
• Source-of-funds or source-of-wealth documentation if required by our compliance team.

We strongly encourage you to complete KYC verification promptly after registration so that it does not delay your first withdrawal. All documents submitted are processed securely and are not shared beyond what is strictly necessary for verification and regulatory compliance.

5. Payment Data and Financial Information

Golden Panda supports a wide range of deposit and withdrawal methods, including Visa, Mastercard, Skrill, Neteller, PayPal, MiFinity, Paysafecard, Neosurf, Trustly, GiroPay, EPS, Apple Pay, Google Pay, bank transfer, and several cryptocurrencies (Bitcoin, ETH, LTC, USDT, XRP, BNB, TRX, and USDC). Financial data associated with your transactions is processed in accordance with applicable data protection and financial regulation standards.

We do not store full card numbers on our own servers. Card data is handled by PCI DSS-compliant payment processors. Cryptocurrency wallet addresses provided for withdrawals are retained for audit, AML, and fraud-prevention purposes. All financial transactions conducted at goldpandacasino.org are protected by 256-bit SSL encryption.

6. Cookies and Tracking Technologies

goldpandacasino.org uses cookies and similar technologies to ensure the website functions correctly, to maintain your session whilst logged in, to remember your preferences, and to gather analytical data that helps us improve our services. The main categories of cookies we use are:

• Essential cookies: Required for core site functionality, including account login, session management, and security. These cannot be disabled without impairing the service.
• Analytics cookies: Help us understand how players navigate the site, which games are accessed most frequently, and where technical issues arise.
• Marketing and tracking cookies: Used to serve relevant promotional content and to measure the effectiveness of our advertising campaigns. These are deployed only with your consent.
• Preference cookies: Remember settings such as language preferences and chosen display options.

You may manage your cookie preferences via your browser settings. Please note that disabling certain cookies may affect site functionality. For full details, please refer to our separate Cookie Policy.

7. How We Share Your Data

We do not sell your personal data to third parties. We may share your data with the following categories of recipient, and only to the extent necessary for the stated purpose:

• Payment service providers: To process your deposits and withdrawals, including card networks, e-wallet providers, and cryptocurrency payment processors.
• Identity verification and KYC providers: Third-party agencies that help us verify the authenticity of documents submitted during the KYC process.
• AML and fraud-detection services: Partners engaged to screen transactions, detect suspicious behaviour, and help us meet our obligations under applicable anti-money laundering legislation.
• Game studio providers: Studios such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, NetEnt, Push Gaming, Play'n GO, and Red Tiger receive limited gameplay data to deliver their content, resolve disputes, and maintain game integrity.
• Licensing and regulatory authorities: Our Anjouan ALSI and Curaçao eGaming regulatory bodies may require access to certain player and transactional data as part of their supervisory role.
• IT and infrastructure providers: Hosting, cloud, and cybersecurity partners who support the operation of goldpandacasino.org under strict data processing agreements.
• Law enforcement and government bodies: Where we are compelled to disclose data by law, court order, or regulatory direction.
• Professional advisers: Lawyers, auditors, and accountants, subject to professional confidentiality obligations.

8. International Data Transfers

Golden Panda operates in an international environment, and some of our service providers and partners may be located outside your country of residence. Where personal data is transferred internationally, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to protect your data to the same standard applied within this Privacy Policy. By using goldpandacasino.org, you acknowledge that your data may be transferred to, stored in, or processed in jurisdictions outside your own.

9. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal, regulatory, and contractual obligations. As a general rule:

• Account data and transaction records are retained for a minimum of five (5) years from the date of your last transaction or the closure of your account, in line with standard AML record-keeping requirements applicable to licensed gambling operators.
• KYC documents are retained for a minimum of five (5) years following the end of the customer relationship.
• Customer support communications are retained for as long as reasonably necessary to resolve disputes and improve our service.
• Marketing data is retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

10. Responsible Gambling and Sensitive Data

Golden Panda is committed to promoting safe and responsible gambling. Where you make use of our responsible gambling tools — including deposit limits, loss limits, session time limits, cooling-off periods, or self-exclusion — the information you provide in doing so is treated with particular care. This data is used solely to give effect to your stated preferences and restrictions, and to help us identify players who may be at risk of gambling-related harm. It is not used for marketing purposes and is shared only to the extent required by our licence obligations.

If you wish to self-exclude or access responsible gambling resources, please contact our support team via live chat (available 24 hours a day, 7 days a week) or by email. Details are provided in the Contact section of this Policy.

11. Security

Golden Panda takes the security of your personal data seriously. goldpandacasino.org is protected by 256-bit SSL (Secure Socket Layer) encryption, which safeguards data transmitted between your browser and our servers. We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Access to personal data within our organisation is restricted to personnel who require it to perform their duties and is subject to confidentiality obligations.

Whilst we employ industry-standard security practices, no method of electronic transmission or storage is entirely free from risk. We encourage you to use a strong, unique password for your Golden Panda account and to log out at the end of each session, particularly when using a shared device. As our site is fully browser-responsive and requires no download, please ensure you access it only via the official URL goldpandacasino.org to avoid phishing attempts.

12. Your Rights

Depending on your country of residence and applicable law, you may have the following rights in relation to your personal data held by Golden Panda:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may request the deletion of your personal data in certain circumstances, subject to our overriding legal and regulatory retention obligations.
• Right to restriction of processing: You may request that we limit how we process your data in certain situations.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, or to direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with a relevant supervisory authority if you believe your data has been processed unlawfully.

To exercise any of these rights, please contact us using the details set out in Section 15 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling a request.

13. Marketing Communications

With your consent, we may send you promotional communications about bonuses, new games, free spins offers, reload promotions, VIP programme updates, and other news relating to goldpandacasino.org. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email;
• Updating your communication preferences within your account settings; or
• Contacting our support team directly.

Please note that even if you opt out of marketing communications, we may still send you essential transactional messages related to your account, payments, KYC verification, security alerts, and service updates.

14. Children and Minors

Golden Panda's services are strictly for adults aged 18 years or over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and KYC processes. If we become aware that a minor has provided us with personal data or has accessed our services, we will take immediate steps to close the account, reverse any transactions where possible, and delete the relevant data. If you believe a minor has registered at goldpandacasino.org, please contact us immediately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, legal requirements, or regulatory guidance. When we make material changes, we will notify you by posting the updated policy on goldpandacasino.org and, where appropriate, by sending you a notification via email or your account dashboard. The date at the top of this page will reflect when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of goldpandacasino.org following the publication of any changes constitutes your acceptance of those changes.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal data is handled, please contact the Golden Panda team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via goldpandacasino.org.
• Email: Please use the support email address listed in the Contact section of goldpandacasino.org.

We aim to acknowledge all data-related enquiries promptly and to resolve them fully within the timeframe required by applicable law. Golden Panda is committed to handling your personal data responsibly, transparently, and in accordance with its obligations as a licensed online gambling operator.