This Payment Policy explains how Golden Panda, available at goldpandacasino.org, handles deposits, withdrawals, identity verification, and related financial matters. By using the cashier at goldpandacasino.org, you confirm that you have read, understood, and agree to the terms set out below. Golden Panda reserves the right to update this policy at any time; the current version is always available on the site.

1. Operator and Regulatory Context

goldpandacasino.org is operated by Stellar Ltd, licensed under the Anjouan ALSI (Licence No. 202412012, FI1) and Curaçao eGaming regulatory frameworks. All financial transactions are processed in accordance with the obligations imposed by those licences, including anti-money laundering (AML) and know-your-customer (KYC) requirements. Every session and transaction on goldpandacasino.org is protected by 256-bit SSL encryption.

2. Accepted Currencies

Golden Panda accepts deposits and processes withdrawals in euro (€) and supported cryptocurrencies. Where your local currency differs, your bank or payment provider may apply its own conversion rates and charges. Golden Panda is not responsible for any exchange-rate differences or third-party conversion fees applied outside the platform.

3. Deposits

3.1 Accepted Deposit Methods

The following payment methods are available at the cashier on goldpandacasino.org. All deposits are processed instantly unless otherwise stated.

3.2 General Deposit Conditions

• All payment methods used to deposit must belong solely to the registered account holder. Third-party funding is strictly prohibited.
• Golden Panda does not charge fees on deposits; however, your bank or payment provider may impose their own charges, for which Golden Panda accepts no responsibility.
• Deposits made via bank transfer may take up to three business days to reach your account; your balance will be credited once funds are confirmed.
• Golden Panda reserves the right to request supporting documentation to verify the source of any deposit before crediting funds or approving a withdrawal.
• Depositing solely to claim a bonus and then withdrawing without genuine gameplay activity may be considered abuse of the bonus system and can result in the forfeiture of bonuses and associated winnings.

4. Withdrawals

4.1 Accepted Withdrawal Methods

Withdrawals are available via the methods listed below. Golden Panda processes withdrawal requests promptly once all verification requirements have been satisfied. Actual receipt of funds is subject to processing times at your payment provider.

4.2 Withdrawal Limits

• The standard minimum withdrawal amount across all methods is €20.
• The standard maximum withdrawal limit is €20,000 per calendar month. This limit may be increased for players who hold VIP status, subject to Golden Panda's discretion and the terms of the VIP programme.
• Individual transaction limits may apply in addition to monthly caps; please refer to the cashier section of goldpandacasino.org for the current limits applicable to your selected method.

4.3 Withdrawal Method Policy

• As a general rule, withdrawals must be processed back to the same method used for the corresponding deposit (the "return-to-source" principle). This is a standard AML requirement.
• Where a specific method does not support withdrawals (for example, Paysafecard or Neosurf), Golden Panda will communicate an alternative method to the account holder.
• Cryptocurrency withdrawals are the fastest available route. Players wishing to receive funds as quickly as possible are encouraged to use Bitcoin or USDT.
• Withdrawal requests submitted outside normal processing hours, or during periods of high demand, may experience minor delays. Golden Panda will endeavour to process all requests within the timeframes stated above.

4.4 Withdrawal Fees

Golden Panda does not levy internal withdrawal fees. Any network fees associated with cryptocurrency transactions, or charges applied by your bank or e-wallet provider, are outside Golden Panda's control and are borne by the account holder. We recommend checking the cashier section of goldpandacasino.org before confirming a withdrawal to ensure you are aware of any applicable charges.

4.5 Pending and Cancelled Withdrawals

• Once a withdrawal request has been submitted and approved, it enters a processing queue. Golden Panda does not operate a manual "pending period" during which players can reverse withdrawals simply to continue playing; responsible gaming is actively encouraged.
• If a withdrawal is declined for any reason — for example, incomplete KYC, suspected fraudulent activity, or a breach of bonus terms — the account holder will be notified and given an opportunity to remedy the situation where this is appropriate.
• Funds returned to an account as a result of a failed or cancelled withdrawal remain available for gameplay or re-withdrawal, subject to verification checks.

5. Know Your Customer (KYC) and Identity Verification

5.1 Why Verification Is Required

Golden Panda is obligated under its Anjouan ALSI and Curaçao eGaming licences to verify the identity of all players before processing any withdrawal. These checks protect both the player and the operator against fraud, money laundering, and underage gambling. We strongly encourage all players to complete KYC verification as soon as possible after registering, so that no delay occurs when a withdrawal is requested.

5.2 Documents That May Be Requested

• Proof of identity: A valid government-issued photo ID such as a passport, national identity card, or driver's licence.
• Proof of address: A recent utility bill, bank statement, or official government correspondence dated within the last three months, showing your full name and residential address.
• Proof of payment method: A copy of the card (showing the first six and last four digits only, with the CVV obscured), a screenshot of your e-wallet account, or a bank statement confirming the account used for deposits.
• Source of funds: In certain circumstances — for example, where deposits or withdrawals are of a higher value — Golden Panda may request documentation evidencing the legitimate origin of funds, such as payslips, bank statements, or other financial records.

5.3 Verification Process

• Documents should be submitted in clear, colour copies or photographs. Blurred, cropped, or incomplete documents will be rejected and will delay verification.
• Golden Panda will endeavour to complete standard KYC reviews promptly. Complex cases or requests for additional documentation may extend the review period.
• Until KYC verification is satisfactorily completed, Golden Panda reserves the right to withhold withdrawal processing. Gameplay and deposits may continue in the interim at Golden Panda's discretion.
• Providing false, misleading, or fraudulent documentation is a serious breach of the Terms and Conditions and will result in immediate account suspension, forfeiture of funds, and referral to the relevant authorities where required by law.

6. Bonus-Related Payment Conditions

6.1 Welcome Bonus

Golden Panda offers new players a welcome bonus of 100% up to €1,500 plus 50 Free Spins on Gates of Olympus. To qualify, players must use the bonus code SPIN2BILL and make a minimum deposit of €20. The bonus is subject to 35x wagering requirements on the bonus amount, which must be met within 7 days. Free Spins winnings carry a separate 10-day window to satisfy wagering. Funds subject to active wagering requirements cannot be withdrawn until those requirements are met in full.

6.2 Ongoing Promotional Bonuses

Golden Panda's ongoing promotions — including the Friday reload bonus (25% up to €50), the King Kong Kash monthly boost (50%–100%), weekly cashback, and the free spins calendar — may each carry their own individual wagering requirements and maximum cashout limits. Players should review the specific terms of each promotion in the cashier section before claiming. The following indicative terms apply to selected free spins promotions:

6.3 Game Contribution to Wagering

• Slots generally contribute 100% towards the clearance of wagering requirements, unless a specific promotion states otherwise.
• Table games (blackjack, roulette, baccarat, video poker, craps, sic bo) and live casino games contribute partially or not at all, depending on the specific promotion. Always verify the applicable contribution rates in the relevant promotion's terms before selecting a game.
• Any winnings generated from bonus funds that exceed the maximum cashout limit stated in the relevant promotion terms will be forfeited at the point of withdrawal.

7. Anti-Money Laundering Policy

Golden Panda operates a strict AML policy in compliance with its licensing obligations. The following practices are enforced without exception:

• Players may not deposit funds derived from illegal activity.
• Structured deposits designed to circumvent transaction limits or verification requirements are prohibited.
• Golden Panda monitors transactions on an ongoing basis and may request additional information at any time where a transaction appears unusual or inconsistent with a player's established profile.
• Withdrawals will not be processed to any payment method that was not used, or otherwise associated with, the registered account holder.
• Golden Panda reserves the right to report suspicious transactions to relevant regulatory and law enforcement authorities, without prior notice to the account holder, where required or permitted by law.
• Where a player's account is under investigation for suspected AML or fraud-related concerns, funds may be withheld pending the outcome of that investigation.

8. Account Security and Payment Responsibility

• Account holders are solely responsible for maintaining the confidentiality of their login credentials. Golden Panda will not be liable for any unauthorised transactions resulting from a player's failure to secure their account.
• If you suspect unauthorised access to your account, contact Golden Panda's support team immediately via Live Chat (available 24/7) or by email.
• All payment methods used at goldpandacasino.org must be registered in the name of the account holder. Use of payment methods belonging to another person — including family members — is not permitted.
• Players must not initiate chargebacks or payment disputes with their bank or payment provider without first contacting Golden Panda's support team to seek resolution. Initiating a chargeback may result in the suspension or permanent closure of the account, and legal proceedings where appropriate.

9. Responsible Gaming and Payment Controls

Golden Panda is committed to responsible gaming. Players are able to manage their spending through tools available on goldpandacasino.org, which may include deposit limits, session limits, and self-exclusion options. Setting a deposit limit is a practical way to ensure your spending remains within a budget you are comfortable with. For further information on responsible gaming tools and support organisations, please refer to the Responsible Gaming section of goldpandacasino.org.

10. Dormant Accounts

Where a registered account at goldpandacasino.org remains inactive for an extended period, Golden Panda may classify the account as dormant in accordance with its standard terms and conditions. Before any dormancy fee or balance adjustment is applied, Golden Panda will make reasonable attempts to contact the account holder using the details provided at registration. Players are encouraged to keep their contact information up to date and to log in periodically to avoid their account becoming dormant.

11. Errors and Disputes

• In the event of a technical error that results in an incorrect credit or debit to your account, Golden Panda reserves the right to correct the error without prior notice. Any funds incorrectly credited as a result of a technical fault are not yours to retain and must be returned.
• If you believe a transaction has been processed incorrectly, contact the Golden Panda support team via Live Chat (24/7) or by email as soon as possible, providing full details of the transaction in question.
• Disputes relating to payments will be investigated in a timely manner. During an active investigation, the relevant funds may be held pending resolution.
• If a dispute cannot be resolved through direct communication with Golden Panda, players may escalate the matter to the relevant regulatory authority as specified in the licensing details applicable to their account.

12. Changes to This Policy

Golden Panda reserves the right to amend this Payment Policy at any time. Material changes will be communicated to players via a notice on goldpandacasino.org or by email to the registered address. Continued use of the cashier following notification of any changes constitutes acceptance of the revised policy. If you do not agree with any changes, you should cease using the cashier and contact support to discuss your options, including the withdrawal of any remaining balance subject to applicable verification requirements.

13. Contact

For any questions relating to payments, deposits, withdrawals, or verification at goldpandacasino.org, please contact the Golden Panda support team:

• Live Chat: Available 24 hours a day, 7 days a week via goldpandacasino.org
• Email: Available through the contact section of goldpandacasino.org

Golden Panda aims to respond to all payment-related queries promptly and to resolve any issues to the satisfaction of the account holder in a fair and transparent manner.